System and method for device matching during a customer service call

An apparatus comprising:

• a memory to store instructions thereon;
• a user interface to receive input and display output to a user of the apparatus;
• and
• a processing circuit to execute the instructions, which when executed by the processing circuit, cause the apparatus to:
• receive, from a call center system, a message including a link for the user of the apparatus to interact with via the user interface;
• in response to the user interacting with the link, initiate operation of an application of the apparatus, the application to receive encrypted data from a contactless card associated with a user account of the user;
• receive the encrypted data from the contactless card;
• and
• send the encrypted data to an authentication server to verify an identity of the user account.

A non-transitory computer-readable storage medium having instructions stored thereon, which when executed by a processing circuit of a voice server, causes the voice server to:

• receive a communication from a device associated with a user account;
• in response to receiving the communication, send a message to the device associated with the user account, the message including a digital reference for a user to interact with on a user interface of the device, wherein interaction with the digital reference by the user causes initiation of an application on the device for receiving encrypted data from a contactless card associated with the user account;
• and
• receive, from an authentication server, an authorization message indicating whether the user account is authorized to maintain the communication based on an evaluation of the encrypted data by the authentication server.