Systems and methods for call center agent validation

A system, comprising:

• a customer service backend for a trusted entity interfacing with a call center agent computer program, an application user interface, and a validate call center agent user interface;
• and
• a customer electronic device for a customer executing a phone application and a trusted entity application;
• wherein:
• the customer service backend is configured to receive a notification from the call center agent computer program that a call center agent is making a voice call to the customer electronic device;
• the customer service backend is configured to receive a login from the customer via the trusted entity application;
• the customer service backend is configured to communicate call context for the voice call to the trusted entity application;
• the customer service backend is configured to receive a code from the customer electronic device;
• the customer service backend is configured to communicate the code to the call center agent computer program, wherein a call center agent reads the code to the customer over the voice call;
• and
• the customer service backend is configured to receive an indication from the customer electronic device whether the call context is proper and/or whether the call center agent properly provided the code in the voice call.

A non-transitory computer readable storage medium, including instructions stored thereon, which when read and executed by one or more computer processors, cause the one or more computer processors to perform steps comprising:

• receiving a notification from a call center agent computer program that a call center agent is making a voice call to a customer;
• receiving a login from the customer via a trusted entity application executed by a customer electronic device or a trusted entity website;
• communicating call context for the voice call to the customer electronic device;
• receiving a code from the customer electronic device;
• communicating the code to the call center agent computer program;
• and
• receiving an indication from the customer electronic device whether the call context is proper and/or whether the call center agent properly provided the code in the voice call.