End-to-end proactive and/or reactive multi artificial intelligence (ai) agents pipeline for enhanced alert systems

A non-transitory machine-readable medium comprising executable instructions that, when executed by a processing system including a processor, facilitate performance of operations, the operations comprising:

• obtaining alert data for a communications network, wherein the alert data comprises a first alert and a second alert;
• categorizing each of the first alert and the second alert, wherein the categorizing is with respect to at least a first category and a second category, wherein the first category has a higher severity than the second category, wherein the categorizing results in a first categorized alert having a relatively higher severity and a second categorized alert having a relatively lower severity;
• responsive to the categorizing, accessing a database to obtain, for the first categorized alert, additional information;
• inputting the first categorized alert and the additional information to an artificial intelligence (AI) process, wherein the AI process outputs one or more suggested remediation actions to apply to the communications network;
• responsive to the categorizing, forecasting for the second categorized alert whether the second categorized alert will increase in severity within a threshold span of time, wherein the forecasting utilizes a second AI process that receives as input the second categorized alert;
• and
• responsive to the forecasting that the second categorized alert will increase in severity within the threshold span of time, facilitating transmission of a message indicating that the second categorized alert is forecast to increase in severity within the threshold span of time.

A method comprising:

• obtaining, by a processing system including a processor, alert data for a wireless communications network, wherein the alert data comprises a first alert regarding first operation of the wireless communications network and a second alert regarding second operation of the wireless communications network;
• assigning, by the processing system, the first alert to a first category;
• assigning, by the processing system, the second alert to a second category, wherein the first category has a relatively higher operational risk and the second category has a relatively lower operational risk;
• accessing, by the processing system, a knowledge base to obtain, for the first alert, additional information, wherein the knowledge base is accessed to obtain the additional information responsive to the first alert being assigned to the first category;
• inputting, by the processing system, the first alert and the additional information to a first artificial intelligence (AI) process, wherein the first AI process outputs one or more suggested remediation actions to apply to the wireless communications network;
• inputting, by the processing system, the second alert to a second AI process, wherein the second AI process forecasts for the second alert whether the second alert will increase to the relatively higher operational risk within a threshold span of time;
• and
• responsive to the forecasting that the second alert will increase to the relatively higher operational risk within the threshold span of time, facilitating, by the processing system, sending of a message indicating that the second alert is forecast to increase to the relatively higher operational risk within the threshold span of time.