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US 2026/0101158 A1Published application
Methods and systems for communication management
OwnerVengatarajulu Rajasekar, John DePietro +1inventors
InventorsVengatarajulu Rajasekar, John DePietro, Eric Wong
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Abstract
Methods and systems for communication handling and management are described. Supplemental data may be inserted into an outgoing call. It may be determined the recipient device or associated network is not configured to process the supplemental data. The supplemental data may be converted to an alternate message for delivery and output at the recipient device.
Claims26
A method comprising:
- receiving, by a computing device, a call initiation message comprising rich call data (RCD);
- determining that a recipient device is not configured to process the RCD;
- based on determining the recipient user device is not configured to process the RCD, converting the RCD to short message service (SMS) data;
- and
- sending the SMS data to the recipient user device.
2 more elements
A method comprising:
- receiving, by a first computing device, rich call data (RCD) associated with a call initiation message;
- determining, based on the call initiation message, a recipient user device is not configured to process the RCD;
- based on determining the recipient user device is not configured to process the RCD, sending the RCD to a second computing device;
- and
- causing the second computing device to convert the RCD to short message service (SMS) data.
2 more elements
A method comprising:
- receiving, by a computing device, a call initiation message comprising rich call data (RCD);
- determining an RCD processing status associated with a recipient user device;
- based on determining the RCD processing status associated with the recipient user device, converting the RCD to short message service (SMS) data;
- and
- sending the SMS data and the RCD to the recipient user device.
2 more elements
Dependencies are inferred from the claim text.