Integration of conversational artificial intelligence with enterprise resource planning system to automate collections inquiries via voice and chat interfaces using integrated programmatic and specialized guided and constrained artificial intelligence

A system for guiding an Artificial Intelligence (AI) engine to process customer inquiries regarding financial information to provide a response to a customer comprising:

• one or more processors of a computer system;
• and
• a memory, coupled to the one or more processors, that stores code and execution of the code by the one or more processors causes the computer system to perform operations comprising:
• executing codes using one or more processors of a computer system to cause the computer system to perform operations comprising:
• receiving, via a communication interface, an inquiry related to a financial issue associated with the customer, wherein the inquiry is received via a voice or chat interface;
• analyzing, via a natural language processing (NLP) module, the received inquiry to determine an intent associated with the inquiry;
• generating a prompt by a prompt generator for requesting financial data, wherein the prompt is dynamically populated with information relevant to a determined intent based on predefined templates for the financial inquiry;
• providing the generated prompt to the AI engine, wherein the AI engine analyzes the prompt to determine whether the provided information is sufficient to generate an application programming interface (API) request for a financial management system for receiving a response from a database to respond to the inquiry;
• if the AI engine determines that the information is sufficient, then AI engine instructs the prompt generator to generate the prompt for initiating the API request to retrieve the required financial data;
• or
• if the AI engine determines that the information is insufficient, then the AI engine instructs the communication interface to request additional information from the customer;
• formatting by the communication interface the received response suitable for delivery to the customer;
• and
• delivering the formatted response to the customer in real time through the voice or chat interface.