Knowledge base article generation system and method using integrated programmatic and specialized guided and constrained artificial intelligence

A system to guide an Artificial Intelligence (AI) engine to automatically generate a knowledge base article from at least one support ticket, comprising:

• one or more processors of a computer system;
• and
• a memory, coupled to the one or more processors, that stores code and execution of the code by the one or more processors causes the computer system to perform operations comprising:
• executing codes using one or more processors of a computer system to cause the computer system to perform operations comprising:
• receiving the at least one support ticket via a user interface integrated into a support platform, wherein the at least one support ticket includes one or more problem statement and corresponding solutions;
• accessing the at least one support ticket by an AI-control system, wherein the AI-control system includes a data manager and a prompt generator;
• generating a plurality of prompts by the prompt generator to guide the AI engine for generating the knowledge base article, wherein the plurality of prompts includes one or more inputs received from the at least one support ticket;
• transferring the plurality of prompts to the AI engine, wherein the AI engine is configured to:
• extracting the one or more problem statement from the at least one support ticket via a problem extraction module,
• extracting the solutions from the at least one support ticket via a solution extraction module;
• and
• generating the knowledge base article via a knowledge base generator;
• and
• transmitting the generated knowledge base article to a knowledge base system, wherein the knowledge base system is configured to review the knowledge base article.