End user enhancement of software services

A system, comprising:

• a memory;
• and
• a processing device, coupled to the memory, configured to perform operations comprising:
• obtaining, from a first client device of a first user associated with a first entity, first custom enhancement data indicating one or more phases for performing a task defined by the first user, wherein:
• a first phase of the one or more phases is associated with a portion of executable code provided by the first client device, and
• the portion of the executable code operates on data managed by a software application executing on a server device that is in data communication with the first client device and is associated with a second entity,
• storing, by the server device, the first custom enhancement data,
• obtaining, from a second client device of a second user associated with a third entity, data indicating user selection of the first custom enhancement data, and
• performing, by the server device and using the first custom enhancement data, the one or more phases of the task defined by the first user for the second user, wherein performing the one or more phases of the task comprises executing the portion of executable code associated with the first phase of the one or more phases.

A method, comprising:

• obtaining a first activity log, wherein the first activity log comprises data indicating:
• a first plurality of actions caused by a first user of a first computing device while using a software application, and
• an error produced by the software application;
• identifying a second activity log comprising data indicating a second plurality of actions caused by a second user of a second computing device while using the software application, wherein:
• the first plurality of actions is within a threshold similarity to the second plurality of actions, and
• the second activity log is free of the error indicated in the first activity log;
• identifying an action of the second plurality of actions as a point of divergence from the first plurality of actions;
• and
• causing a user interface of the first computing device to present a message based on the action of the second plurality of actions as the point of divergence.