US 2026/0094534 A1 · SYSTEM, METHOD AND APPLICATION SOFTWARE FOR TRAINING RETAIL STAFF

Abstract

A system for training retail staff, the system comprising: an audio input device configured to receive an input audio stream spoken by a user; an audio output device configured to output an output audio stream; a display device; at least one processor; and at least one memory including computer program code; wherein the at least one processor, at least one memory and the computer program code are configured to allow the system to: receive the input audio stream spoken by the user using the audio input device; transcribe the input audio stream into transcribed text and extract relevant text results from the transcribed text using a Speech-to-Text (STT) API; generate a simulated customer response as generated text using a Generative Pre-Trained Transformer (GPT) API from the relevant text results; generate an output audio file from the generated text using a Text-to-Speech (TTS) API; play the output audio file using the audio output device as the output audio stream; evaluate performance of the user from the relevant text results and from the generated text using the GPT API according to predefined scoring guidelines for a number of evaluation categories to obtain evaluation results; and display the evaluation results on the display device.

Claims20

Dependent claims

A system for training retail staff, the system comprising:

an audio input device configured to receive an input audio stream spoken by a user;
an audio output device configured to output an output audio stream;
a display device;
at least one processor;
and
at least one memory including computer program code;
wherein the at least one processor, at least one memory and the computer program code are configured to allow the system to:
receive the input audio stream spoken by the user using the audio input device;
transcribe the input audio stream into transcribed text and extract relevant text results from the transcribed text using a Speech-to-Text (STT) API;
generate a simulated customer response as generated text using a Generative Pre-Trained Transformer (GPT) API from the relevant text results;
generate an output audio file from the generated text using a Text-to-Speech (TTS) API;
play the output audio file using the audio output device as the output audio stream;
evaluate performance of the user from the relevant text results and from the generated text using the GPT API according to predefined scoring guidelines for a number of evaluation categories to obtain evaluation results;
and
display the evaluation results on the display device.

12 more elements

An application software product for training retail staff, the application software product comprising:

a Speech-To-Text component comprising computer program code for transcribing an input audio stream into transcribed text and for extracting relevant text results from the transcribed text using a Speech-to-Text (STT) API, wherein the input audio stream is spoken by a user and received using an audio input device;
a Text Generation component comprising computer program code for generating a simulated customer response as generated text using a Generative Pre-Trained Transformer (GPT) API from the relevant text results;
a Text-To-Speech component comprising computer program code for generating an output audio file from the generated text using a Text-to-Speech (TTS) API and for playing the output audio file using an audio output device as the output audio stream;
an Evaluation component comprising computer program code for evaluating performance of the user from the relevant text results and the generated text using the GPT API according to predefined scoring guidelines for a number of evaluation categories to obtain evaluation results;
and
a Score Card component comprising computer program code for displaying the evaluation results on a display device.

3 more elements

Dependencies are inferred from the claim text.

System, method and application software for training retail staff

Life of this patent

System, method and application software for training retail staff

Life of this patent

Abstract

Claims20