Systems and methods for providing recommendations to cloud service requests

A system comprising:

• one or more processors;
• a non-transitory computer-readable medium storing a program executable by the one or more processors, the program comprising sets of instructions for:
• applying a plurality of service request templates of a service catalog to a large language embedding model to generate a vector database;
• receiving an assisted service request containing text in natural language, wherein the text describes a customer service request associated with a cloud service;
• applying the text contained in the assisted service request to the large language embedding model to generate a vector representation from the text;
• performing a similarity search on the vector representation in the vector database, wherein the similarity search returns at least one vector;
• retrieving, based on the at least one vector returned by the similarity search, at least one service request template from the plurality of service request templates of the service catalog;
• and
• presenting the at least one service request template as a suggestion for the assisted service request.

A non-transitory computer-readable medium storing a program executable by one or more processors, the program comprising sets of instructions for:

• applying a plurality of service request templates of a service catalog to a large language embedding model to generate a vector database;
• receiving an assisted service request containing text in natural language, wherein the text describes a customer service request associated with a cloud service;
• applying the text contained in the assisted service request to the large language embedding model to generate a vector representation from the text;
• performing a similarity search on the vector representation in the vector database, wherein the similarity search returns at least one vector;
• retrieving, based on the at least one vector returned by the similarity search, at least one service request template from the plurality of service request templates of the service catalog;
• and
• presenting the at least one service request template as a suggestion for the assisted service request.