Anomaly detection resulting from a resource event incident

A computer-implemented method for detecting anomalies as a result of a resource event incident, the computer-implemented method executed by one or more computing processor devices and comprising:

• receiving an incident ticket related to an incident occurring within a first resource event conducted by a user, wherein the incident ticket (i) includes a user identifier associated with the user, and (ii) and unstructured freeform information that describes details of the incident;
• implementing Artificial Intelligence (AI) including Natural Language Processing (NLP) on the unstructured freeform information to identify the first resource event associated with the incident;
• in response to identifying the first resource event, access a compiled first resource event tracing record associated with the first resource event, the first resource event tracing record comprising machine-generated resource event tracing data collected across a plurality of resource event-related applications and compiled into a consolidated tracing record;
• analyzing the compiled first resource event tracing record, including the machine-generated resource event tracing data to determine at least one of (i) one or more isolated anomalies resulting from the first resource event, and (ii) one or more systemic anomalies resulting from other resource events that are similar to the first resource event;
• and
• in response to determining the at least one of (i) one or more isolated anomalies based on analysis of the compiled first resource event tracing record and (ii) one or more systemic anomalies, generating, and initiating electronic communication of, an anomaly report that indicates at least one of (a) at least one of the one or more isolated anomalies and (b) at least one of the one or more systemic anomalies associated with the first resource event.

A computer program product including a non-transitory computer-readable medium, the non-transitory computer-readable medium comprising sets of codes for causing one or more computing devices to:

• receive an incident ticket related to an incident occurring within a first resource event conducted by a user, wherein the incident ticket (i) includes a user identifier associated with the user, and (ii) and unstructured freeform information that describes details of the incident,
• implement Artificial Intelligence (AI) including Natural Language Processing (NLP) on the unstructured freeform information to identify the first resource event associated with the incident,
• in response to identifying the first resource event, access a compiled first resource event tracing record associated with the first resource event, the first resource event tracing record comprising machine-generated resource event tracing data collected across a plurality of resource event-related applications and compiled into a consolidated tracing record;
• analyzing the compiled first resource event tracing record, including the machine-generated resource event tracing data determine at least one of (i) one or more isolated anomalies resulting from the first resource event, and (ii) one or more systemic anomalies resulting from other resource events that are similar to the first resource event;
• and
• in response to determining the at least one of (i) one or more isolated anomalies based on analysis of the compiled first resource event tracing record, and (ii) one or more systemic anomalies, generating, and initiating electronic communication of, an anomaly report that indicates at least one of (a) at least one of the one or more isolated anomalies and (b) at least one of the one or more systemic anomalies associated with the first resource event.