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AssigneeInternational Business Machines Corporation
InventorsMuhammad Jawad Paracha, Soumitra Sarkar, Yu Deng, Aleksandra Hosa, Ruchi Mahindru
Estimating the term…
An embodiment establishes a service request queue of unresolved service requests. The embodiment receives a new service request corresponding to a client. The embodiment computes a resolution time for the new service request. The embodiment computes a failure likelihood based at least in part on the resolution time computed for the new service request. The embodiment computes a subjective impact metric corresponding to the client based at least in part on the failure likelihood computed for the new service request. The embodiment updates the service request queue to include the new service request, wherein updating the service request queue comprises reprioritizing the set of unresolved service requests to insert the new service request within a particular location of a sequence of the unresolved service requests.
A computer-implemented method comprising:
A computer program product comprising one or more computer readable storage media, and program instructions collectively stored on the one or more computer readable storage media, the program instructions executable by a processor to cause the processor to perform operations comprising:
A computer system comprising a processor and one or more computer readable storage media, and program instructions collectively stored on the one or more computer readable storage media, the program instructions executable by the processor to cause the processor to perform operations comprising:
Dependencies are inferred from the claim text.