Unified Application Programming Interface

A non-transitory computer-readable medium having program instructions stored thereon that are capable of causing a computer system to perform operations comprising:

• implementing at least a portion of a unified application programming interface (API) that enables the computer system to cause a plurality of service provider systems to perform operations of a particular type;
• receiving, from a system of record, a first request to process an operation of the particular type through a particular one of the plurality of service provider systems;
• generating a second request that identifies the operation and conforms to a common format of the unified API that is processable by a plurality of connectors operable to handle requests according to a set of specifications of the unified API and interface with a respective one of the plurality of service provider systems;
• and
• sending the second request to a particular one of the plurality of connectors to facilitate the operation at the particular service provider system, including conforming content of the second request to a format ingestible by the particular service provider system;
• receiving a response from the particular connector indicating an operation status of the operation;
• and
• updating an operation record in the system of record based on the response from the particular connector.

A system, comprising:

• at least one processor;
• and
• memory having program instructions stored thereon that are executable by the at least one processor to cause the system to perform operations comprising:
• storing configuration data that describes a plurality of configurations for a plurality of connectors associated with a plurality of service provider systems, wherein a given connector is operable to handle requests according to a unified application programming interface (API) and interface with a respective one of the plurality of service provider systems;
• and
• receiving a first request to process an operation of a particular type through a particular one of the plurality of service provider systems;
• identifying, based on the first request, one of a plurality of connectors that is associated with the particular service provider system;
• generating, based on a particular one of the plurality of configurations that is associated with the identified connector, a second request that identifies the operation and conforms to a common format of the unified API that is processable by the identified connector;
• and
• sending the second request to the identified connector to facilitate the operation at the particular service provider system, including conforming content of the second request to a format ingestible by the particular service provider system.