Systems and methods for managing and orchestrating conversations at a virtual assistant server

A virtual assistant server comprising:

• one or more processors;
• and
• a memory coupled to the one or more processors which are configured to execute programmed instructions stored in the memory to:
• receive a user input from a user device as part of an automated interaction with the user device;
• identify one or more data chunks from enterprise data based on the user input;
• determine one or more fulfillment types and fulfillment details corresponding to the one or more fulfillment types based on the user input, a transcript of the automated interaction, a description of each of the fulfillment types, a description of each of a plurality of system intents, and the one or more data chunks;
• determine one or more responses to the user input by executing one or more fulfillment tasks based on the one or more fulfillment types and the fulfillment details;
• and
• output the one or more responses to the user device.

A non-transitory computer-readable medium storing instructions which when executed by one or more processors, causes the one or more processors to:

• receive a user input from a user device as part of an automated interaction with the user device;
• identify one or more data chunks from enterprise data based on the user input;
• determine one or more fulfillment types and fulfillment details corresponding to the one or more fulfillment types based on the user input, a transcript of the automated interaction, a description of each of the fulfillment types, a description of each of a plurality of system intents, and the one or more data chunks;
• determine one or more responses to the user input by executing one or more fulfillment tasks based on the one or more fulfillment types and the fulfillment details;
• and
• output the one or more responses to the user device.