Method and system for generating analytics from interaction data using reverse retrieval-augmented generation

A processing system, comprising:

• one or more memories comprising computer-executable instructions;
• and
• one or more processors configured to execute the computer-executable instructions and cause the processing system to:
• receive, at an application executing on a computing system, a query associated with a topic of interest;
• identify, by the application, a subset of interaction data from a plurality of stored interactions based on at least one of:
• metadata associated with the topic of interest,
• a classification associated with the subset of interaction data, or
• a keyword matching operation;
• generate analytic outputs for individual interactions within the subset of interaction data in response to the query by invoking a language model with the query and data corresponding to each of the individual interactions;
• aggregate the analytic outputs across the individual interactions to produce a quantified result for the topic of interest;
• and
• provide, by the application, the quantified result and a set of references to portions of the subset of interaction data supporting the analytic outputs.

A method, comprising:

• obtaining, at an application executing on a computing system, a subset of interaction data from a plurality of stored interactions based on metadata associated with a topic of interest;
• for a given interaction of the subset of interaction data, invoking, by the application, a language model with a query associated with the topic of interest and with data corresponding to the given interaction to generate a respective analytic output;
• aggregating, by the application, the respective analytic outputs across the subset of interaction data to produce a quantified result for the topic of interest;
• linking, by the application, the quantified result to one or more references drawn from the subset of interaction data, wherein the one or more references include one or more transcript excerpts or timestamps;
• and
• providing, by the application, the quantified result and the one or more references for presentation to a user.