System and method for tracking and analyzing signals associated with metrics and providing actionable insights

A computing system for tracking and analyzing signals associated with metrics and providing actionable insights, the computing system comprising:

• at least one processor;
• and
• at least one memory comprising a plurality of instructions stored thereon that, in response to execution by the at least one processor, causes the computing system to:
• receive metric data for a plurality of metrics of a contact center during a predefined time interval, wherein the plurality of metrics comprises at least one workload metric related to a workload of the contact center;
• analyze the metric data to generate analysis data, wherein the metric data is analyzed separately for each agent planning group of a plurality of agent planning groups;
• process the analysis data using at least one large language model to generate a set of insights associated with the metric data of the contact center and at least one possible action to improve a condition associated with the set of insights;
• display the metric data, the set of insights, and an indicator of the at least one possible action on a graphical user interface accessible to a user;
• and
• automatically execute the at least one possible action in response to the user's selection of the at least one possible action via the graphical user interface.