System and method for managing asynchronous communication between an ai avatar and human representative

A system for managing asynchronous communication between an AI avatar and a human representative upon detection of a network failure to establish a real-time connection comprising:

• one or more processors;
• memory, operatively coupled to the one or more processors that when executed cause the one or more processors to perform operations comprising:
• executing codes using one or more processors of a computer system to cause the computer system to perform operations comprising:
• detecting a connection failure during an interactive session of the AI avatar with a user, wherein the AI avatar continuously monitors a network status associated with the session with the human representative and identifies an inability to establish or maintain a direct, real-time connection;
• dispatching a first notification message by the AI avatar to the human representative through a communication channel upon detection of the connection failure, wherein the first notification message prompting the human representative to provide requested information asynchronously due to the absence of a real-time connection;
• receiving an asynchronous response message by the AI avatar from the human representative, wherein the response message includes information relevant to the context of the interactive session of the AI avatar with the user and is received via the communication channels for asynchronous interaction;
• updating a knowledge base of the AI avatar by parsing the received asynchronous response message, analyzing the content for relevance to the session context, and incorporating the newly received information into the knowledge base to refine future interactions and responses related to similar user queries;
• and
• sending by the AI avatar a second notification to the user through the communication channel, wherein the second notification informs the knowledge base has been successfully updated with the new information provided by the human representative, thereby enabling the user to stay informed regarding the updated state and knowledge content of the AI avatar for subsequent interactions.