Leveraging Transport Alarms to Identify Link Redundancy Failures

A telecommunication network management system, comprising:

• an incident management application executing on a first computer system, wherein the incident management application is configured to:
• receive a plurality of alarms from a plurality of network elements (NEs) in the telecommunication network management system;
• and
• determine that the alarms include a pattern of alarms associated with a cell site, wherein pattern of alarms comprises a first alarm indicating that a path through an alternative access vendor network to a cell site is down and a second alarm indicating that the cell site is unreachable;
• and
• an incident management application that executes on a second computer system, wherein the incident management application is configured to:
• generate an incident report indicating a lack of diverse paths through the alternative access vendor network to the cell site;
• and
• transmit the incident report to a server associated with the alternative access vendor to reconfigure diverse paths through the alternative access vendor network to the cell site.

A method of resolving cell site backhaul link redundancy failures in a communication network, comprising:

• identifying, by an incident management application executing a computer system, a pattern of alarms associated with a cell site, wherein the pattern of alarms comprises a first alarm indicating that a path through an alternative access vendor network to a cell site is down and a second alarm indicating that the cell site is unreachable, wherein the alternative access vendor network is operated by an alternative access vendor;
• generating, by an incident reporting application executing on the computer system, an incident report indicating a lack of diverse paths through the alternative access vendor network to the cell site;
• and
• transmitting, by the incident reporting application, the incident report to a server associated with the alternative access vendor to reconfigure diverse paths through the alternative access vendor network to the cell site.