Remote diagnostics for patient beds

A system for remote diagnostics of medical devices in a healthcare network, the system comprising:

• a hospital bed having a plurality of components including a patient surface, at least one actuator configured to articulate the patient surface, a weigh scale configured to detect a weight of a patient positioned on the patient surface, and at least one sensor configured to detect a position of the patient on the hospital bed, the hospital bed having a serial number;
• and
• a remote service platform in communication with the hospital bed and located remotely from a healthcare facility where the hospital bed is located;
• wherein the hospital bed is configured to send a registration request to the remote service platform, wherein the registration request includes common authentication credentials and the serial number of the hospital bed,
• wherein, after recognizing the serial number of the hospital bed, the remote service platform is configured to return unique device credentials to the hospital bed,
• wherein, during subsequent connections to the remote service platform, the hospital bed is configured to utilize the unique device credentials to connect the hospital bed to the remote service platform,
• wherein the remote service system is configured to identify the hospital bed based on the unique device credentials and to initiate repair of at least one of the plurality of components of the hospital bed over the remote service system.