US 2026/0074058 A1 · ARTIFICIAL INTELLIGENCE-BASED MEDICAL PATIENT SERVICE SYSTEM AND ECOSYSTEM

Abstract

A system for managing requests and workflows for patients in a medical facility includes receiving requests from different patients through voice commands or through selection via a computer application. An artificial intelligence module automatically interprets the requests from each patient and routes the requests to appropriate personnel depending on the contents of the request. The system is able to utilize profiles of support team members in the medical facility noting particularly talent, expertise, and time for each support team member in order to route requests and build teams for particular purposes. The system is also able to include a financial incentive system for encouraging personnel to complete particular requests for patients and includes gamification elements including leaderboard functionality.

A system for managing requests and workflows to serve patients in a medical facility, comprising:

at least one server in network communication with at least one support team device, at least one provider team device, at least one administrative team device, at least one family member device, and/or at least one patient device;
and
at least one operator device;
wherein the at least one server is operable to generate an internal map of a facility;
wherein the at least one server is operable to receive one or more requests from the at least one patient device, the at least one administrative team device, the at least one provider team device, the at least one family member device, the at least one support team device, and/or from an artificial intelligence-based algorithm that predicts patient needs and/or creates routine care-maintenance requests implementing medical facility patient care policy;
wherein the at least one server analyzes the one or more requests from the at least one patient device, the at least one administrative team device, the at least one provider team device, the at least one family member device, the at least one support team device, and/or the artificial intelligence-based algorithm and determines to which of the at least one support team device to send the one or more requests;
wherein the at least one server is operable to receive inputs from the at least one operator device to generate virtual boundaries around a physical space in which providers or concierges are designated to receive requests and work within;
wherein the at least one server is operable to determine a location within the facility of the at least one support team device, the at least one patient device, the at least one administrative team device, the at least one provider team device, and/or the at least one family member device via a geolocation sensor;
wherein the at least one server is operable to change a display on a graphical user interface (GUI) of the at least one administrative team device based on the location of the at least one support team device;
wherein the change to the display on the GUI of the at least one administrative team device includes the at least one administrative team device displaying a different list of available personnel on the GUI of the at least one administrative team device;
wherein the at least one server is operable to change a display on a GUI of the at least one provider team device based on the location of the at least one provider team device;
wherein the at least one server is operable to create a destination within the facility based in part on the one or more requests received from the at least one patient device and the location of the at least one support team device, the at least one administrative team device, the at least one provider device, and/or the at least one family member device;
and
wherein a generated path to the destination overlaid on the internal map of the facility is displayed via a GUI of the at least one support team device, the GUI of the at least one administrative device, the GUI of the at least one provider team device, and/or a GUI of the at least one family member device.

11 more elements

Facts

Application

19/377,684Filed 3 Nov 2025

Priority

7 Aug 2023

Published

12 Mar 2026

Term ends

Not estimatedThe source records don’t support an estimate.

Classification5 codes

G16H 40/20
ICT specially adapted for the management or administration of healthcare resources or facilities; ICT specially adapted for the management or…:…
G16H 40/67
For the operation of medical equipment or devices: for remote operation
G16H 50/20
ICT specially adapted for medical diagnosis, medical simulation or medical data mining; ICT specially adapted for detecting, monitoring or…: for…
G16H 80/00
Ict specially adapted for facilitating communication between medical practitioners or patients

Family

Application63/518,098Us provisional application · filed 7 Aug 2023

Application18/760,770Continuation · filed 1 Jul 2024

Application19/377,684Continuation

US 12,488,884 B2Related patent

US 2025/0054612 A1Published application

US 2026/0074058 A1This patent

From the US filing history. Foreign family members aren’t listed.

Artificial intelligence-based medical patient service system and ecosystem

Life of this patent

Artificial intelligence-based medical patient service system and ecosystem

Life of this patent

Abstract

Claims20