Systems and Methods for Complexity-based Matching Across Delivery Verticals

A computing system comprising:

• one or more processors;
• and
• one or more non-transitory, computer-readable media storing instructions that are executable by the one or more processors to cause the computing system to perform operations, the operations comprising:
• accessing service request data indicative of a service request, the service request having a service type and one or more service parameters;
• computing a complexity score associated with the service request based on the service type and the one or more service parameters;
• selecting a first courier of a plurality of candidate couriers based on the complexity score associated with the service request;
• and
• outputting first instructions to a first courier device associated with the first courier, wherein the first instructions are executable by the first courier device to cause a service assignment to be provided for display via a user interface of the first courier device, the service assignment indicating the first courier is to perform the service request.

One or more non-transitory, computer-readable media storing instructions comprising operations, the operations comprising:

• accessing service request data indicative of a service request, the service request having a service type and one or more service parameters;
• computing a complexity score associated with the service request based on the service type and the one or more service parameters;
• selecting a first courier of a plurality of candidate couriers based on the complexity score associated with the service request;
• and
• outputting first instructions to a first courier device associated with the first courier, wherein the first instructions are executable by the first courier device to cause a service assignment to be provided for display via a user interface of the first courier device, the service assignment indicating the first courier is to perform the service request.