Delivery support device and delivery support server

A delivery support device configured to support a delivery person in a task of delivering a delivery item to a delivery destination, the delivery support device comprising:

• at least one of (i) a circuit and (ii) a processor with a memory storing computer program code executable by the processor, the at least one of the circuit and the processor configured to cause the delivery support device to:
• analyze voice data of conversation between the delivery person and a customer of the delivery destination or utterance of the delivery person, which is made when the delivery item is delivered;
• recognize that delivery of the delivery item is complete;
• notify a predetermined notification target that the delivery of the delivery item is complete when recognizing that the delivery of the delivery item is complete;
• detect approach of the delivery person to the delivery destination based on a predetermined determination condition;
• and
• acquire the voice data, when detecting that the delivery person has approached the delivery destination.

A delivery support system comprising:

• a delivery support device configured to support a delivery person in a task of delivering a delivery item to a delivery destination, the delivery support device including at least one of (i) a circuit and (ii) a processor with a memory storing computer program code executable by the processor, the at least one of the circuit and the processor configured to cause the delivery support device to:
• analyze voice data of conversation between the delivery person and a customer of the delivery destination or utterance of the delivery person, which is made when the delivery item is delivered, and recognize that delivery of the delivery item is complete;
• notify a predetermined notification target that the delivery of the delivery item is complete when recognizing that the delivery of the delivery item is complete;
• prompt the delivery person to manually input that the delivery is complete, when not recognizing that the delivery of the delivery item is complete;
• and
• after prompting manual input, notify the notification target that the delivery is complete, when the manual input is performed by the delivery person on an information terminal.

A delivery support server configured to support a delivery person in a task of delivering a delivery item to a delivery destination, the delivery support server comprising:

• at least one processor with a memory storing computer program code, wherein
• the at least one processor with the memory is configured to cause the delivery support server to:
• receive from outside
• delivery completion notification that indicates completion of delivery of the delivery item, based on analysis of voice data of conversation between the delivery person and a customer of the delivery destination or utterance of the delivery person, when the delivery item is delivered, and
• time information including a completion time of the delivery acquired based on time information of the voice data and/or a gap between the completion time and a scheduled delivery time;
• register, as information on the delivery item of which the delivery is complete, the delivery completion notification and the time information, which are linked to each other, to a database;
• receive delivery completion notification indicating that the delivery is complete based on manual input performed by the delivery person on a predetermined device;
• and
• register the delivery completion notification to the database, such that the delivery completion notification enables to distinguish whether the delivery completion notification is made (i) based on analysis of the voice data or (ii) based on the manual input.

A delivery support device configured to support a delivery person in a task of picking up a delivery item from a delivery item sender, the delivery support device comprising:

• at least one of (i) a circuit and (ii) a processor with a memory storing computer program code executable by the processor, the at least one of the circuit and the processor configured to cause the delivery support device to:
• analyze voice data of conversation between the delivery person and a customer of the delivery item sender or utterance of the delivery person, which is made when the delivery item is picked up;
• recognize that pickup of the delivery item is complete;
• notify a predetermined notification target that the pickup of the delivery item is complete when recognizing that pickup of the delivery item is complete;
• detect approach of the delivery person to the delivery item sender based on a predetermined determination condition;
• and
• acquire the voice data when detecting that the delivery person has approached the delivery item sender.

A delivery support system comprising:

• a delivery support device configured to support a delivery person in a task of picking up a delivery item from a delivery item sender, the delivery support device including at least one of (i) a circuit and (ii) a processor with a memory storing computer program code executable by the processor, the at least one of the circuit and the processor configured to cause the delivery support device to:
• analyze voice data of conversation between the delivery person and a customer of the delivery item sender or utterance of the delivery person, which is made when the delivery item is picked up;
• recognize that pickup of the delivery item is complete;
• notify a predetermined notification target that the pickup of the delivery item is complete when recognizing that pickup of the delivery item is complete;
• prompt the delivery person to manually input that the pickup is complete, when not recognizing that the pickup of the delivery item is complete;
• and
• after prompting manual input, notify that the pickup is complete, when the manual input is performed by the delivery person.