Information processing apparatus and information processing method

An information processing apparatus, comprising:

• a communication interface configured to communicate with a plurality of user terminals respectively operated by a plurality of operators via a network;
• a storage device configured to store data of a workflow that defines an assignment order of tasks to be executed in sequence by the plurality of operators, the data of the workflow including a task history in which a type of the task executed by each of the operators and a date and time at which the task has been executed are associated with each other;
• and
• a processing circuit configured to
• record, in the storage device, when an operation for data included in the workflow is received from the user terminal operated by each operator via the communication interface, the type of the task corresponding to contents of the operation and the date and time at which the task has been executed, associated with each other in the task history corresponding to the operator who has performed the operation in the operated workflow,
• calculate an average time for each type of the task from a time when an order is assigned to the operator to a time when the operator executes the task, on a basis of the task history, for each workflow, and
• send a notification to an operator who has not performed the task at a timing based on the average time corresponding to the type of the task.