Method and system for automatic determination of human sentiment
AssigneeGenesys Cloud Services, Inc.
InventorsNELLY DAVID, ROTEM MAOZ, EYAL ORBACH, LEV HAIKIN, AVRAHAM FAIZAKOF
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AssigneeGenesys Cloud Services, Inc.
InventorsNELLY DAVID, ROTEM MAOZ, EYAL ORBACH, LEV HAIKIN, AVRAHAM FAIZAKOF
Estimating the term…
A system and method of determining a sentiment of a participant in an interaction may include: obtaining a plurality of textual segments, each representing a portion of the interaction, and labeled according to a specific participant; inferring a language model on one or more textual segments of the plurality of textual segments, to generate respective semantic embedding vectors, each representing a semantic meaning of the respective textual segment in a semantic vector space; compiling a semantic vector set that includes (i) a target semantic embedding vector, corresponding to a target textual segment of a target participant, and (ii) one or more peripheral semantic embedding vectors, respectively corresponding to one or more peripheral textual segments of the plurality of textual segments; and inferring a composite machine-learning (ML)-based model on the semantic vector set, to classify a sentiment of the target participant, as expressed in the target textual segment.
A method of determining, by at least one processor, a sentiment of a participant in an interaction comprising a plurality of participants, the method comprising:
A system for determining a sentiment of a participant in an interaction comprising a plurality of participants, the system comprising:
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