Domestic appliance servicing systems and methods
AssigneeHaier US Appliance Solutions, Inc.
InventorsIntae Kim, Myunggeon Chung, Seonghoon Ryu
Life of this patent
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Abstract
A method of identifying a set of target user accounts may include obtaining, from a first user account at a remote server, fault code data for a first domestic appliance. The first user account may be associated with the first domestic appliance. The method may include performing, at the remote server, a servicing analysis to identify one or more target user accounts. The servicing analysis may be based on the fault code data for the first domestic appliance. The method may include implementing a responsive action upon identifying the one or more target user accounts.
Claims20
A method of identifying a set of target user accounts, the method comprising:
- obtaining, from a first user account at a remote server, fault code data for a first domestic appliance, the first user account being associated with the first domestic appliance;
- performing, at the remote server, a servicing analysis to identify one or more target user accounts, the servicing analysis being based on the fault code data for the first domestic appliance;
- and
- implementing a responsive action upon identifying the one or more target user accounts.
A system, comprising:
- a first user account associated with a first domestic appliance in a first household;
- a set of prospective user accounts, each prospective user account of the set of prospective user accounts associated with a discrete domestic appliance in a discrete household;
- a remote server communicatively coupled with the first household and each prospective household of the set of prospective households, the remote server being operable for:
- obtaining, from a first user account, fault code data for a first domestic appliance, the first user account being associated with the first domestic appliance;
- performing a servicing analysis to identify one or more target user accounts from the set of prospective user accounts, servicing analysis being based on the fault code data for the first domestic appliance;
- and
- implementing a responsive action upon identifying the one or more target user accounts.
Dependencies are inferred from the claim text.