Systems and methods for navigating nodes in channel based chatbots using natural language understanding

A non-transitory computer readable storage medium, wherein the non-transitory computer readable storage medium stores instructions, which when executed by a computer system, cause the computer system to perform a method of:

• A) receiving, in electronic form, a first message from a user to engage with a corresponding session of an automated content logic configured, at least in part, to facilitate electronic communication between with the user and a plurality of agents associated with the automated content logic;
• B) applying the first message as an input to a first set of agents, in the plurality of agents, to receive a corresponding output for each respective agent in the first set of agents, wherein each corresponding output identifies an action, in a plurality of actions, performed, at least in part, by the automated content logic responsive to the first message that best matches with the first message;
• C) using the corresponding output for each respective agent in the first set of agents to identify a first action in the plurality of actions;
• and
• D) performing a process in accordance with the first action to generate a second message to engage with the corresponding session.

A server system, comprising:

• one or more processors;
• memory;
• and
• one or more programs, wherein the one or more programs are stored in the memory and are configured to be executed by the one or more processors, the one or more programs including instructions for:
• A) receiving, in electronic form, a first message from a user to engage with a corresponding session of an automated content logic configured, at least in part, to facilitate electronic communication between with the user and a plurality of agents associated with the automated content logic;
• B) applying the first message as an input to a first set of agents, in the plurality of agents, to receive a corresponding output for each respective agent in the first set of agents, wherein each corresponding output identifies an action, in a plurality of actions, performed, at least in part, by the automated content logic responsive to the first message that best matches with the first message;
• C) using the corresponding output for each respective agent in the first set of agents to identify a first action in the plurality of actions;
• and
• D) performing a process in accordance with the first action to generate a second message to engage with the corresponding session.