Systems and methods for determining and updating knowledge graphs of information technology event data and configuration items

A system for managing information technology event data in a graph database, the system comprising:

• a memory having processor-readable instructions stored therein;
• and
• at least one processor configured to access the memory and execute the processor-readable instructions to perform operations including:
• obtaining a graph database, the graph database including a set of nodes and set of edges that connect the set of nodes;
• receiving a first data object and a second data object from a data source, the first data object and second data object representing information technology data;
• processing the first data object and the second data object, wherein processing the first data object includes assigning a first identification field to the first data object and identifying additional fields of the first data object, wherein processing the second data object includes assisting a second identification filed to the second data object and identifying additional fields of the second data object;
• determining the first data object does not exist as a node in the graph database;
• creating a first node for the first data object and assigning the first identification field to the first node;
• creating a first edge connecting the first data object to a first related node from the set of nodes of the graph database;
• determining the second data object does exist as a second node in the graph database;
• and
• updating the second node to include the additional fields of the second data object.

A non-transitory computer readable medium storing processor-readable instructions which, when executed by at least one processor, cause the at least one processor to perform operations including:

• obtaining a graph database, the graph database including a set of nodes and set of edges that connect the set of nodes;
• receiving a first data object and a second data object from a data source, the first data object and second data object representing information technology data;
• processing the first data object and the second data object, wherein processing the first data object includes assigning a first identification field to the first data object and identifying additional fields of the first data object, wherein processing the second data object includes assisting a second identification filed to the second data object and identifying additional fields of the second data object;
• determining the first data object does not exist as a node in the graph database;
• creating a first node for the first data object and assigning the first identification field to the first node;
• creating a first edge connecting the first data object to a first related node from the set of nodes of the graph database;
• determining the second data object does exist as a second node in the graph database;
• and
• updating the second node to include the additional fields of the second data object.