Proactive error resolution for an executing job

A method of proactive error resolution, comprising:

• obtaining, responsive to an execution of a job in a platform, one or more logs that relate to the execution of the job,
• wherein the one or more logs are generated by the platform, and
• wherein the platform uses one or more computing systems in connection with the execution of the job;
• processing the one or more logs to identify whether an entry in the one or more logs indicates an error event for the job;
• determining, responsive to identification of the entry indicating the error event, a resolution output relating to the error event;
• obtaining, from an incident tracking system, incident data that relates to the one or more computing systems,
• wherein the incident data indicates whether an incident impacting the one or more computing systems has been detected;
• and
• generating a communication that includes at least one of the resolution output or an incident output relating to the incident, in accordance with whether the incident data indicates the incident.

A non-transitory computer-readable medium storing a set of instructions for proactive error resolution, the set of instructions comprising:

• one or more instructions that, when executed by one or more processors of a device, cause the device to:
• obtain one or more logs that relate to an execution of a job in a platform,
• wherein the one or more logs are generated by the platform,
• wherein the platform uses one or more computing systems in connection with the execution of the job, and
• wherein the job is user-initiated by a user;
• process the one or more logs to identify whether an entry in the one or more logs indicates an error event for the job;
• input, responsive to identification of the entry indicating the error event, context information to a machine learning language model to obtain a resolution output,
• wherein the context information includes event information derived from
• the entry;
• generate a communication that includes the resolution output;
• and
• transmit the communication for delivery to the user by at least one of a chat message, a text message, an email message, or an automated phone call.