Service providing system and method for service optimization operation management and decision making support

A service providing system for supporting service optimization operation maintenance and decision-making, the system comprising:

• a terminal unit composed of a plurality of resources for providing an information technology-related service and configured to create and transmit status information for each resource, which is used every time the services are driven;
• a data management unit configured to receive the status information from the terminal unit and process the status information into analysis data;
• a first integration calculation unit configured to calculate capacity and usage of each of investment resources required for driving the service on the basis of the analysis data received from the data management unit, and configured to create and store operation information including the capacity and usage of each of investment resources;
• an intellectual unit configured to create an optimization algorithm by teaching the interrelation between the capacity and usage of each investment resource to preset big data analysis or neural network model on the basis of the accumulated and stored operation information, and to create optimization information, in which at least one of capacity and usage of each investment resource, when driving a service by applying at least some of operation information for a present service operation status using the created optimization algorithm;
• and
• a second integration calculation unit configured to perform economic feasibility through a preset economic feasibility analysis algorithm by comparing the operation information created through the first integration calculation unit with the optimization information created through the intellectual unit in accordance with contract information for a predetermined contract of each of investment resources, and to create, in accordance with variation, one or more different items of prediction information for a cost reduction specification according to a service driving environment, in which at least one of capacity and usage has been changed in the operation information for investment resources selected in accordance with the economic feasibility analysis, and variation of at least one of capacity and usage of the selected investment resources, thereby providing decision-making support for the service optimization on the basis of the prediction information.