System, method, and computer program for evolving multi-turn chatbot dialogs
AssigneeAmdocs Development Limited
InventorsLiad Levi-Raz, Laila Sprejer, Andrew Baxter, Mary Tsilov
Life of this patent
Estimating the term…
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AssigneeAmdocs Development Limited
InventorsLiad Levi-Raz, Laila Sprejer, Andrew Baxter, Mary Tsilov
Estimating the term…
As described herein, an LLM-based chatbot is evolved over at least one iteration. The iteration includes presenting, by a LLM-based evaluator, a question to a LLM-based chatbot during a dialog with the LLM-based chatbot comprised of a sequence of question and answer pairs. The iteration includes receiving, by the LLM-based evaluator, an answer to the question from the LLM-based chatbot. The iteration includes evaluating, by the LLM-based evaluator, the answer according to one or more evaluation metrics and a ground truth. The iteration includes determining, by the LLM-based evaluator, that a result of the evaluation is unsatisfactory. The iteration includes presenting, by the LLM-based evaluator, a follow-up question to the LLM-based chatbot designed to encourage a new answer of the LLM-based chatbot to be satisfactory with respect to the ground truth and to cause an optimization of the LLM-based chatbot.
A non-transitory computer-readable media storing computer instructions which when executed by one or more processors of a device cause the device to evolve a large language model (LLM)-based chatbot over at least one iteration that includes:
A method, comprising:
A system, comprising:
Dependencies are inferred from the claim text.