Systems and methods for artificial intelligence based reinforcement training and workflow management for one or more chatbots

A computer-implemented method for training a plurality of chatbots using artificial intelligence (AI) tools to process statements, the computer-implemented method implemented by an AI module including at least one processor in communication with at least one memory device, and further in communication with an orchestration computing device in communication with a plurality of chatbots and a user computer device associated with a user, the computer-implemented method comprising:

• receiving, from the user computer device via the orchestration computing device, a verbal statement of the user including a plurality of words;
• translating the verbal statement into a text statement;
• augmenting the text statement by determining at least one intent of the text statement;
• providing recommendations for responding to the augmented text statement;
• analyzing the augmented text statement and the recommendations;
• generating data representing an audio response to the analyzed augmented text statement;
• and
• presenting the audio response to the user by causing a selected chatbot to execute the generated data.

At least one non-transitory computer-readable media having computer-executable instructions embodied thereon, when executed by at least one processor of an AI module in communication with an orchestration computing device, the orchestration computing device further in communication with a plurality of chatbots and a user computer device associated with a user, the computer-executable instructions cause the at least one processor to:

• receive, from the user computer device via the orchestration computing device, a verbal statement of the user including a plurality of words;
• translate the verbal statement into a text statement;
• augment the text statement by determining at least one intent of the text statement;
• provide recommendations for responding to the augmented text statement;
• analyze the augmented text statement and the recommendations;
• generate data representing an audio response to the analyzed augmented text statement;
• and
• present the audio response to the user by causing a selected chatbot to execute the generated data.