Computer-Implemented Method and System for Telemedicine and Information Retrieval

A computer-implemented method for facilitating telemedicine service and information retrieval, comprising:

• receiving, from a user, one or more user queries related to healthcare needs through a chatbot application;
• presenting predefined questions to the user for selection based on the user's current health issues or reason for seeking assistance;
• providing a response based on the selected predefined question;
• offering a list of approved healthcare sites to the user;
• receiving the user's selection of a healthcare site from the offered list;
• presenting additional information about the selected healthcare site, including directions to the site;
• connecting the user to a customer service representative if the user has additional questions;
• and
• sending an email to the customer service representative with a request to contact the user.

A system for facilitating telemedicine service, comprising:

• a storage device configured to store program instructions;
• and
• one or more processors operably connected to a communication network and the storage device and configured to execute the program instructions to cause the system to:
• receive, from a client device over the communication network, a user request for telemedicine services, wherein the user request is received through a chatbot application for facilitating the telemedicine service;
• analyze the user request using an AI application, wherein the AI application includes machine learning algorithms configured to interpret the user request;
• generate a response to the user request based on the analysis;
• transmit the generated response to the client device using the chatbot application;
• connect the user to a customer service representative if the user has additional questions;
• and
• send an email to the customer service representative with a request to contact the user.