Management of system health by customer-defined service level agreements and service level objectives

A non-transitory computer readable medium comprising computer readable program code, which when executed by a computer processor enables the computer processor to perform a method for managing system health of a production environment, the method comprising:

• obtaining, from a client device, a request for remediation of a user-defined parameter of the production environment;
• determining a set of potential remediation actions for the user-defined parameter;
• applying each of the set of potential remediation actions to a simulated production environment to obtain a set of remediation results;
• updating a system health display using the set of remediation results to obtain an updated system health display, wherein the updated system health display comprises a display of the user-defined parameter and an impact of a remediation action of the set of remediation actions on the user-defined parameter;
• and
• implementing the remediation action of the set of remediation actions to service the request for remediation.

A system, comprising:

• a processor;
• and
• memory including instructions, which when executed by the processor, perform a method comprising:
• obtaining, from a client device, a request for remediation of a user-defined parameter of the production environment;
• determining a set of potential remediation actions for the user-defined parameter;
• applying each of the set of potential remediation actions to a simulated production environment to obtain a set of remediation results;
• updating a system health display using the set of remediation results to obtain an updated system health display, wherein the updated system health display comprises a display of the user-defined parameter and an impact of a remediation action of the set of remediation actions on the user-defined parameter;
• and
• implementing the remediation action of the set of remediation actions to service the request for remediation.