System and Method for Automated Incident Triaging in Cloud Computing Environments using Trained Generative Artificial Intelligence Models

A computing system comprising:

• a memory;
• and
• a processor configured to process an incident request using a triage engine associated with a cloud computing system, to identify a candidate historical incident from an incident database, to identify a plurality of candidate triage group generative artificial intelligence (AI) models by processing the incident request and the candidate historical incident, to generate a first assignment recommendation from a first candidate triage group generative AI model by processing the incident request with the first candidate triage group generative AI model using training data associated with the first candidate triage group, to generate at least a second assignment recommendation from at least a second candidate triage group generative AI model by processing the incident request with the at least a second candidate triage group generative AI model using training data associated with the second candidate triage group, and to select a target triage group for triaging the incident request by processing the first assignment recommendation and the at least a second assignment recommendation using the triage engine.