Direct access for customer service with impersonation capability

An apparatus, comprising:

• one or more memories;
• and
• one or more processors, wherein the one or more memories store code comprising instructions executable, individually or collectively, by the one or more processors to cause the apparatus to:
• generate, at a first computing system that is managed by an operator and separate from a second computing system that is managed by a customer of the operator, a first user account for the customer that provides a user of the customer access to an instance of an application running at the first computing system for the customer;
• enable, based at least in part on a request from the user of the customer for support with the instance of the application running for the customer, a second user account for the customer that provides a user of the operator access to the instance of the application;
• and
• provide, based at least in part on enabling the second user account, the user of the operator temporary access to the instance of the application via the second user account.

A non-transitory, computer readable medium storing code that comprises instructions that are executable, individually or collectively, by one or more processors of a device to cause the device to:

• generate, at a first computing system that is managed by an operator and separate from a second computing system that is managed by a customer of the operator, a first user account for the customer that provides a user of the customer access to an instance of an application running at the first computing system for the customer;
• enable, based at least in part on a request from the user of the customer for support with the instance of the application running for the customer, a second user account for the customer that provides a user of the operator access to the instance of the application;
• and
• provide, based at least in part on enabling the second user account, the user of the operator temporary access to the instance of the application via the second user account.