Device, system and method for efficiently establishing communication links in interaction environments when intermediating between devices

A computing device comprising:

• a communication interface;
• a controller;
• and
• a computer-readable storage medium having stored thereon program instructions that, when executed by the controller, cause the controller to perform a set of operations comprising:
• operating, via a chat manager engine, a chatbot in an interaction environment;
• controlling, via the chat manager engine, an electronic interaction, in the interaction environment, between the chatbot and input received from a client device operated by a human user;
• assigning, via the chat manager engine, a score to the electronic interaction, the score indicating likelihood that the chat manager engine electronically resolves one or more requests received from the client device in the electronic interaction;
• when the score meets a threshold score, electronically connecting, via the chat manager engine, the electronic interaction with a human-operated terminal to at least temporarily, and at least partially, take over the electronic interaction, the connection occurring, at least initially, via the chat manager engine;
• collecting, via the chat manager engine or a server implementing the chat manager engine, information associated with the electronic interaction with the human-operated terminal;
• and
• one or more of responding to, and fulfilling the one or more requests, via one or more of the chat manager engine and the human-operated terminal, based on the information.