Network service center with improved virtual immersion during service durations via alternative virtual experiences

A system comprising:

• at least one hardware processor;
• and
• at least one non-transitory memory storing instructions, which, when executed by the at least one hardware processor, cause the system to:
• provide a virtual service center within a VR environment, the virtual service center being associated with an MNO of a telecommunications network and comprising a virtual assistant or avatar configured to enable resolution of service issues related to the telecommunications network;
• enable access to the virtual service center for a client user based on the client user indicating a request to provision a new network device for the telecommunications network;
• predict a duration for provisioning the new network device for the telecommunications network based on respective service issues being resolved for other network subscribers accessing the virtual service center and a duration for a provisioning process performed with the telecommunications network;
• select an alternative virtual experience within the VR environment that is expected to run at least the duration predicted for provisioning the new network device;
• and
• instantiate a virtual portal located within the virtual service center, wherein the virtual portal is configured to trigger the alternative virtual experience for the client user.

A method for improving immersion of an extended reality (XR) system, the method comprising:

• in response to a request by a client user, generating, by a server, a virtual service center within a virtual world provided by the server, the virtual service center being associated with an MNO of a telecommunications network and configured to enable resolution of service issues related to the telecommunications network,
• wherein the client user provides authentication information for a network subscriber profile associated with the MNO of the telecommunications network and indicates a particular service issue to be resolved via the virtual service center;
• predicting, by the server, a duration for resolving the particular service issue;
• selecting, by the server, an alternative virtual experience within the virtual world based on the alternative virtual experience being configured to run at least the duration predicted for resolving the particular service issue;
• and
• instantiating, by the server, a virtual object within the virtual world that is configured to trigger the alternative virtual experience for the client user for the duration prior to the particular service issue being resolved.