US 2025/0159079 A1 · SYSTEM AND METHOD FOR CONVERSION OF REAL-TIME VOICE LOGS TO USER INTERFACE LOGS FOR DEBUGGING OF INTERACTIVE VOICE RESPONSE INTERACTIONS

Abstract

Embodiments of the present invention provide a system for conversion of real-time voice logs to user interface logs for debugging of Interactive Voice Response (IVR) interactions. The system is configured for determining that a user has initiated a real-time voice interaction with a voice interaction processing platform, generating a real-time voice log associated with the real-time voice interaction, parsing the real-time voice log, via a real-time parser, converting, in real-time via a real-time converter, the parsed voice log to a real-time user interface log, generating a real-time user interface comprising the real-time user interface log, and displaying the real-time user interface comprising the real-time user interface log to the user for debugging the real-time voice interaction.

Claims20

Dependent claims

A system for conversion of real-time voice logs to user interface logs for debugging of Interactive Voice Response (IVR) interactions, comprising:

at least one processing device;
at least one memory device;
and
a module stored in the at least one memory device comprising executable instructions that when executed by the at least one processing device, cause the at least one processing device to:
determine that a user has initiated a real-time voice interaction with a voice interaction processing platform;
generate a real-time voice log associated with the real-time voice interaction;
parse the real-time voice log, via a real-time parser;
convert, in real-time via a real-time converter, the parsed voice log to a real-time user interface log;
generate a real-time user interface comprising the real-time user interface log;
and
display the real-time user interface comprising the real-time user interface log to the user for debugging the real-time voice interaction.

8 more elements

A computer program product for conversion of real-time voice logs to user interface logs for debugging of Interactive Voice Response (IVR) interactions, comprising a non-transitory computer-readable storage medium having computer-executable instructions for:

determining that a user has initiated a real-time voice interaction with a voice interaction processing platform;
generating a real-time voice log associated with the real-time voice interaction;
parsing the real-time voice log, via a real-time parser;
converting, in real-time via a real-time converter, the parsed voice log to a real-time user interface log;
generating a real-time user interface comprising the real-time user interface log;
and
displaying the real-time user interface comprising the real-time user interface log to the user for debugging the real-time voice interaction.

4 more elements

Dependencies are inferred from the claim text.

System and method for conversion of real-time voice logs to user interface logs for debugging of interactive voice response interactions

Life of this patent

System and method for conversion of real-time voice logs to user interface logs for debugging of interactive voice response interactions

Life of this patent

Abstract

Claims20