US 2025/0159072 A1 · SYSTEMS AND METHODS FOR DYNAMICALLY DETERMINING PROCEDURES FOR ELECTRONIC COMMUNICATIONS USING CELLULAR AUTOMATON PROCESSING

Abstract

Systems, computer program products, and methods are described herein for dynamically determining procedures for electronic communications using cellular automaton processing. The present invention is configured to identify at least one enquiry message; determine, based on the an enquiry message(s), a case type(s) associated with the enquiry message(s); trigger an intelligent classification component, wherein the intelligent classification component is configured to determine a procedure(s) for the enquiry message(s); trigger a cellular automaton engine which comprises an array of a plurality of cells in a grid-based structure, and wherein the cellular automaton engine is configured to select and perform at least one procedure for the enquiry message(s); determine, by the cellular automaton engine, a best procedure based on the selection and performance of the procedure(s) for the enquiry message(s); and generate a response(s) for the enquiry message(s) based on the determined best procedure by the cellular automaton engine.

Claims20

Dependent claims

A system for dynamically determining procedures for electronic communications using cellular automaton processing, the system comprising:

a memory device with computer-readable program code stored thereon;
at least one processing device, wherein executing the computer-readable code is configured to cause the at least one processing device to perform the following operations:
identify at least one enquiry message;
determine, based on the at least one enquiry message, at least one case type associated with the at least one enquiry message;
trigger an intelligent classification component, wherein the intelligent classification component is configured to determine at least one procedure for the at least one enquiry message;
trigger a cellular automaton engine, wherein the cellular automaton engine comprises an array of a plurality of cells in a grid-based structure, and wherein the cellular automaton engine is configured to select and perform at least one procedure for the at least one enquiry message;
determine, by the cellular automaton engine, a best procedure based on the selection and performance of the at least one procedure for the at least one enquiry message;
and
generate at least one response for the at least one enquiry message based on the determined best procedure by the cellular automaton engine.

6 more elements

A computer program product for dynamically determining procedures for electronic communications using cellular automaton processing, wherein the computer program product comprises at least one non-transitory computer-readable medium having computer-readable program code portions embodied therein, the computer-readable program code portions which when executed by a processing device are configured to cause the processing device to perform the following operations:

identify at least one enquiry message;
determine, based on the at least one enquiry message, at least one case type associated with the at least one enquiry message;
trigger an intelligent classification component, wherein the intelligent classification component is configured to determine at least one procedure for the at least one enquiry message;
trigger a cellular automaton engine, wherein the cellular automaton engine comprises an array of a plurality of cells in a grid-based structure, and wherein the cellular automaton engine is configured to select and perform at least one procedure for the at least one enquiry message;
determine, by the cellular automaton engine, a best procedure based on the selection and performance of the at least one procedure for the at least one enquiry message;
and
generate at least one response for the at least one enquiry message based on the determined best procedure by the cellular automaton engine.

4 more elements

A computer implemented method for dynamically determining procedures for electronic communications using cellular automaton processing, the computer implemented method comprising:

identifying at least one enquiry message;
determining, based on the at least one enquiry message, at least one case type associated with the at least one enquiry message;
triggering an intelligent classification component, wherein the intelligent classification component is configured to determine at least one procedure for the at least one enquiry message;
triggering a cellular automaton engine, wherein the cellular automaton engine comprises an array of a plurality of cells in a grid-based structure, and wherein the cellular automaton engine is configured to select and perform at least one procedure for the at least one enquiry message;
determining, by the cellular automaton engine, a best procedure based on the selection and performance of the at least one procedure for the at least one enquiry message;
and
generating at least one response for the at least one enquiry message based on the determined best procedure by the cellular automaton engine.

4 more elements

Dependencies are inferred from the claim text.

Systems and methods for dynamically determining procedures for electronic communications using cellular automaton processing

Life of this patent

Systems and methods for dynamically determining procedures for electronic communications using cellular automaton processing

Life of this patent

Abstract

Claims20