Systems for generating customized datasets
AssigneeState Farm Mutual Automobile Insurance Company
InventorsMichael Shawn Jacob, Manali B. Desai, Joshua Robert Brown, Oscar Allan Arulfo, Leah Nicole Garcia
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AssigneeState Farm Mutual Automobile Insurance Company
InventorsMichael Shawn Jacob, Manali B. Desai, Joshua Robert Brown, Oscar Allan Arulfo, Leah Nicole Garcia
Estimating the term…
This disclosure provides systems for generating customized datasets. An example dataset generator mines contacts from multiple members of an enterprise, applies a pattern recognition process to determine attributes of the contacts aligned with objectives of the enterprise, stores the contacts and associated attributes in a relational data structure, and through a machine learning process, generates a customized contact dataset of the contacts with attributes relevant to a user request, an event, or a notification received. The example dataset generator may also generate an action steps dataset for the user. The dataset generator may aggregate contacts from calls, chats, emails, SMS messages, and video feeds of an enterprise, apply a pattern recognition process to determine attributes of the contacts, and through a machine learning process, partition and distribute the contacts and associated action steps on respective dashboards of multiple customer service representatives of the enterprise.
A computer-implemented method for determining contact-customized actions, comprising:
A system, comprising:
One or more non-transitory computer-readable media storing instructions for determining contact-customized actions that, when executed via one or more processors, cause the one or more processors to perform operations comprising:
A system for determining contact-customized actions, the system comprising:
Dependencies are inferred from the claim text.