Model-based updating of call home data

An apparatus comprising:

• a processing device;
• and
• memory operatively coupled to the processing device, wherein the memory stores computer program instructions that, when executed, cause the processing device to:
• receive problem analysis data associated with a computing system;
• determine one or more reference codes associated with one or more defects within the problem analysis data;
• determine a portion of the problem analysis data to utilize as training data for a model based on data usage associated with the one or more defects;
• input a representation of each of the one or more reference codes within the portion of problem analysis data to the model, the model configured to output one or more data confidence scores based on the one or more reference codes;
• and
• update the association of the one or more reference codes with the one or more defects based on the one or more data confidence scores.

A computer program product comprising a computer readable storage medium, wherein the computer readable storage medium comprises computer program instructions that, when executed:

• receive problem analysis data associated with a computing system;
• determine one or more reference codes associated with one or more defects within the problem analysis data;
• determine a portion of the problem analysis data to utilize as training data for a model based on data usage associated with the one or more defects;
• input a representation of each of the one or more reference codes within the portion of problem analysis data to the model, the model configured to output one or more data confidence scores based on the one or more reference codes;
• and
• update the association of the one or more reference codes with the one or more defects based on the one or more data confidence scores.