Washing/waxing concentrate, method of making, and method of use

A method of making a washing/waxing concentrate, the method comprising:

• dissolving anionic polymer in water to a weight ratio of from 0.03 to 1.0 wt. %;
• dissolving cationic polymer in the water to a weight ratio of 0.01 to 0.20 wt. % and so that the weight ratio of anionic polymer to cationic polymer is at least 1.5:1;
• allowing the anionic polymer and the cationic polymer to form a complex electrostatic coacervate in the water;
• adding a surfactant package to the water to a weight ratio of 0.50 to 10 wt. %, the surfactant package comprising an anionic surfactant;
• then,
• adding a hydrophobic, film-forming material to the water to a weight ratio of 1.0 to 10 wt. % and mixing so that the hydrophobic, film-forming material is in the form of droplets that are dispersed in the washing/waxing concentrate and that are at least partially encapsulated, and stabilized, by the complex electrostatic coacervate.