System and method for detecting accidental service button keypress

A system comprising:

• data processing hardware;
• and
• memory hardware in communication with the data processing hardware, the memory hardware storing instructions that, when executed on the data processing hardware, cause the data processing hardware to perform operations comprising:
• receiving a service request associated with a service request button of a vehicle;
• receiving one or more service button engagement scoring inputs each associated with a corresponding vehicle status;
• calculating a service request confidence score based on the one or more service button engagement scoring inputs;
• assigning a service request cancellation period based on the one or more service button engagement scoring inputs;
• determining whether a cancellation request is received within the service request cancellation period;
• and
• either (i) cancelling the service request when the cancellation request is received within the service request cancellation period or (ii) transmitting the service request to a service provider when the cancellation request is not received within the service request cancellation period.

A vehicle management system comprising:

• a communication system including a service request button associated with a service request,
• data processing hardware;
• and
• memory hardware in communication with the data processing hardware, the memory hardware storing instructions that, when executed on the data processing hardware, cause the data processing hardware to perform operations comprising:
• receiving a service request associated with the service request button;
• receiving one or more service button engagement scoring inputs each associated with a respective vehicle environmental condition;
• calculating a service request confidence score based on the one or more service button engagement scoring inputs;
• assigning a service request cancellation period based on the one or more service button engagement scoring inputs;
• determining whether a cancellation request is received within the service request cancellation period;
• and
• either (i) cancelling the service request when the cancellation request is received within the service request cancellation period or (ii) transmitting the service request to a service provider when the cancellation request is not received within the service request cancellation period.