System and method for enabling dynamic multi-modal communication

A system comprising:

• a memory;
• and
• one or more processors, coupled to the memory, to perform operations comprising:
• receiving, by a multi-tenant communication platform, a first request associated with a first user account, the first request comprising content of a first message and a first plurality of destination endpoints to receive the first message, and identifying a first routing property defining one or more first constraints for transmitting the first message;
• determining, based at least on the first routing property, a first routing option for delivering the first message to the first plurality of destination endpoints;
• for each first destination endpoint of the first plurality of destination endpoints, transforming the content of the first message based at least on communication capabilities of a respective endpoint;
• and
• causing one or more versions of the transformed content to be transmitted to the first plurality of destination endpoints using the first routing option.

A non-transitory computer-readable medium storing instructions that, when executed by one or more computer processors of one or more computer devices, cause the one or more computing devices to perform operations comprising:

• receiving, by a multi-tenant communication platform, a first request associated with a first user account, the first request comprising content of a first message and a first plurality of destination endpoints to receive the first message, and identifying a first routing property defining one or more first constraints for transmitting the first message;
• determining, based at least on the first routing property, a first routing option for delivering the first message to the first plurality of destination endpoints;
• for each first destination endpoint of the first plurality of destination endpoints, transforming the content of the first message based at least on communication capabilities of a respective endpoint;
• and
• causing one or more versions of the transformed content to be transmitted to the first plurality of destination endpoints using the first routing option.