Computer-automated system and method for obtaining assistance for telephone calls from unknown callers
OwnerMark Steinwinterinventor
Life of this patent
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Abstract
A call, directed to a callee, is received from a caller. A computer system determines whether the caller is human. A computer system initiates a call to the callee only if the caller is determined to be human. If the callee initiates a request for help during the call, the system generates requests for help to a plurality of helpers associated with the callee. If any of the helpers accepts the request for help, the system connects that helper to the existing call between the caller and the callee, resulting in a conference call among the caller, callee, and helper.
Claims20
A method performed by at least one computer processor executing computer program instructions stored on at least one non-transitory computer-readable medium, the method comprising:
- (A) receiving, from a callee, during a first telephone call between a caller and the callee, input representing a request for help;
- (B) identifying, in response to the input representing the request for help, a plurality of helpers associated with the callee;
- (C) receiving, from a particular one of the plurality of helpers associated with the callee, input representing acceptance of the request for help;
- and
- (D) connecting the particular one of the plurality of helpers to the first telephone call in response to receiving the input representing acceptance of the request for help.
A system comprising at least one non-transitory computer-readable medium having computer program instructions stored thereon, the computer program instructions being executable by at least one computer processor to perform a method, the method comprising:
- (A) receiving, from a callee, during a first telephone call between a caller and the callee, input representing a request for help;
- (B) identifying, in response to the input representing the request for help, a plurality of helpers associated with the callee;
- (C) receiving, from a particular one of the plurality of helpers associated with the callee, input representing acceptance of the request for help;
- and
- (D) connecting the particular one of the plurality of helpers to the first telephone call in response to receiving the input representing acceptance of the request for help.
Dependencies are inferred from the claim text.