US 2025/0097234 A1Published application

Multi-Channel Communication Authentication and Validation

AssigneeBank of America Corporation

InventorsGeorge Anthony Albero, Maharaj Mukherjee

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Abstract

Arrangements for multi-channel communication validation are provided. In some examples, an indication of initiation of a communication session may be received. The communication session may be initiated by a first party via a first communication channel. In response to the indication, one or more validation actions may be generated and sent to a user device associated with a second party or recipient of the communication session via a second, different communication channel. The second party may acknowledge the validation action and a call completion action may be generated and transmitted to a computing device of the first party. The call completion action may include enabling a connection of the communication session between the first party and the second party if the second party has accepted the call, or may terminate the communication session if the second party has rejected the call.

Claims20

Dependent claims

A computing platform, comprising:

at least one processor;
a communication interface communicatively coupled to the at least one processor;
and
a memory storing computer-readable instructions that, when executed by the at least one processor, cause the computing platform to:
receive an indication of initiation of a communication session between a first party and a second party, wherein the communication session is initiated by the first party via a first party computing device and via a first communication channel;
generate, in response to the received indication, a communication validation action;
transmit, to the second party and via a second communication channel different from the first communication channel, the communication validation action, wherein transmitting the communication validation action causes display of a notification on a second party computing device via the second communication channel;
receive, from the second party computing device, user input responsive to the communication validation action, wherein the user input includes an indication of acceptance or rejection of the communication session by the second party;
responsive to receiving the user input responsive to the communication validation action, generate a call completion instruction;
and
transmit the call completion instruction to the first party computing device, wherein transmitting the call completion instruction to the first party computing device causes the first party computing device to perform one of:
completion of the initiated communication session between the first party and the second party, or
termination of the initiated communication session between the first party and the second party.

10 more elements

A method, comprising:

receiving, by a computing platform, the computing platform having at least one processor and memory, an indication of initiation of a communication session between a first party and a second party, wherein the communication session is initiated by the first party via a first party computing device and via a first communication channel;
generating, by the at least one processor and in response to the received indication, a communication validation action;
transmitting, by the at least one processor and to the second party via a second communication channel different from the first communication channel, the communication validation action, wherein transmitting the communication validation action causes display of a notification on a second party computing device via the second communication channel;
receiving, by the at least one processor and from the second party computing device, user input responsive to the communication validation action, wherein the user input includes an indication of acceptance or rejection of the communication session by the second party;
responsive to receiving the user input responsive to the communication validation action, generating, by the at least one processor, a call completion instruction;
and
transmitting, by the at least one processor, the call completion instruction to the first party computing device, wherein transmitting the call completion instruction to the first party computing device causes the first party computing device to perform one of:
completion of the initiated communication session between the first party and the second party, or
termination of the initiated communication session between the first party and the second party.

6 more elements

Dependencies are inferred from the claim text.