System and method of digital schedule processing
AssigneeNice Ltd.
InventorsKanchan VASNANI, Vaibhav CHOBE, Richa DEO
Life of this patent
Estimating the term…
Abstract
Methods and systems for digital scheduling include periodically determining, from a datastore of agent profiles, a set of agents which satisfy a predefined time-off criterion; and notifying, via a digital message, one or more agents of the determined set of agents of a recommended list of dates on which to take a time-off, wherein the recommended list of dates is generated in accordance with staffing prediction data for the dates.
Claims20
A method for digital scheduling, the method comprising, using a computer processor:
- periodically determining, from a datastore of agent profiles, a set of agents which satisfy a predefined time-off criterion;
- and
- notifying, via a digital message, one or more agents of the determined set of agents of a recommended list of dates on which to take a time-off,
- wherein the recommended list of dates is generated in accordance with staffing prediction data for the dates.
A system for digital scheduling, the system comprising:
- at least one computer processor;
- and
- a computer readable storage medium comprising instructions which, when executed by the at least one computer processor, cause the at least one computer processor to:
- periodically determine a set of agents who satisfy a predefined time-off criterion;
- and
- notify at least some agents of the determined set of agents of a recommended list of dates on which to take a time-off,
- wherein the recommended list of dates is generated by the at least one computer processor in accordance with staffing prediction data for said dates.
A method of prioritising time-off requests in a digital schedule, the method comprising, using a computer processor:
- identifying one or more agent profiles which satisfy a predefined schedule criterion;
- and
- sending, to at least one agent corresponding to the identified one or more agent profiles one or more time periods on which to take a time-off,
- wherein the recommended list of time periods is generated in accordance with staffing prediction data for the time periods.
Dependencies are inferred from the claim text.