Job loader

A system for balancing scheduling of appointments for service jobs amongst a plurality of work stations, the system comprising:

• one or more processors;
• a database storing facility schedule information comprised of a plurality of service technician schedules associated with the plurality of work stations;
• memory storing instructions that, when executed by the one or more processors, configure the system to perform operations comprising:
• receiving real-time input from a plurality of work station devices associated with the plurality of work stations, the real-time input indicating a time when an individual service technician is to complete an active service job the individual service technician is currently working on;
• accessing the database to update the facility schedule information using the real-time input;
• receiving, from a scheduler device, an instruction to schedule an appointment for a new service job to be performed on an item, wherein the new service job includes a type of service job to be performed and a job label that includes different types of information to consider when scheduling the new service job;
• matching, for the new service job, the type of service job to be performed with a predefined time period required to complete the type of service job;
• filtering the plurality of service technician schedules based on the different types of information included in the job label to create a filtered set of service technician schedules;
• accessing the facility schedule information stored in the database to determine available time slots, within the filtered set of service technician schedules, that can accommodate the predefined time period required to complete the type of service job included in the new service job;
• applying a policy to balance a distribution of service jobs across the plurality of work stations, wherein application of the policy identifies a recommended time slot from the available time slots, wherein the recommended time slot belongs to a particular service technician;
• generating a graphical user interface that:
• displays the filtered set of service technician schedules, an individual service technician schedule comprising already scheduled service jobs which have reserved time slots;
• visually distinguishes the available time slots that can accommodate the predefined time period required to complete the type of service job included in the new service job from the reserved time slots in individual ones of the plurality of service technician schedules;
• and
• provides a graphical indication of the recommended time slot;
• causing the graphical user interface to be displayed via the scheduler device;
• receiving an input, via the scheduler device, that selects the recommended time slot;
• in response to receiving the input that selects the recommended time slot, switching a format of the geographical user interface to display a service technician schedule for the particular service technician to which the recommended time slot belongs;
• and
• scheduling the appointment for the new service job to the recommended time slot.

A method for balancing scheduling of appointments for service jobs amongst a plurality of work stations, the method comprising:

• storing, in a database, facility schedule information comprised of a plurality of service technician schedules associated with the plurality of work stations;
• receiving real-time input from a plurality of work station devices associated with the plurality of work stations, the real-time input indicating a time when an individual service technician is to complete an active service job the individual service technician is currently working on;
• accessing the database to update the facility schedule information using the real-time input;
• receiving, from a scheduler device, an instruction to schedule an appointment for a new service job to be performed on an item, wherein the new service job includes a type of service job to be performed and a job label that includes different types of information to consider when scheduling the new service job;
• matching, for the new service job, the type of service job to be performed with a predefined time period required to complete the type of service job;
• filtering the plurality of service technician schedules based on the different types of information included in the job label to create a filtered set of service technician schedules;
• accessing the facility schedule information stored in the database to determine available time slots, within the filtered set of service technician schedules, that can accommodate the predefined time period required to complete the type of service job included in the new service job;
• applying a policy to balance a distribution of service jobs across the plurality of work stations, wherein application of the policy identifies a recommended time slot from the available time slots, wherein the recommended time slot belongs to a particular service technician;
• generating a graphical user interface that:
• displays the filtered set of service technician schedules, an individual service technician schedule comprising already scheduled service jobs which have reserved time slots;
• visually distinguishes the available time slots that can accommodate the predefined time period required to complete the type of service job included in the new service job from the reserved time slots in individual ones of the plurality of service technician schedules;
• and
• provides a graphical indication of the recommended time slot;
• causing the graphical user interface to be displayed via the scheduler device;
• receiving an input, via the scheduler device, that selects the recommended time slot;
• in response to receiving the input that selects the recommended time slot, switching a format of the geographical user interface to display a service technician schedule for the particular service technician to which the recommended time slot belongs;
• and
• scheduling the appointment for the new service job to the recommended time slot.

One or more non-transitory computer-readable media storing instructions that, when executed by one or more processers, cause a system to perform operations comprising:

• storing, in a database, facility schedule information comprised of a plurality of service technician schedules associated with a plurality of work stations;
• receiving real-time input from a plurality of work station devices associated with the plurality of work stations, the real-time input indicating a time when an individual service technician is to complete an active service job the individual service technician is currently working on;
• accessing the database to update the facility schedule information using the real-time input;
• receiving, from a scheduler device, an instruction to schedule an appointment for a new service job to be performed on an item, wherein the new service job includes a type of service job to be performed and a job label that includes different types of information to consider when scheduling the new service job;
• matching, for the new service job, the type of service job to be performed with a predefined time period required to complete the type of service job;
• filtering the plurality of service technician schedules based on the different types of information included in the job label to create a filtered set of service technician schedules;
• accessing the facility schedule information stored in the database to determine available time slots, within the filtered set of service technician schedules, that can accommodate the predefined time period required to complete the type of service job included in the new service job;
• applying a policy to balance a distribution of service jobs across the plurality of work stations, wherein application of the policy identifies a recommended time slot from the available time slots, wherein the recommended time slot belongs to a particular service technician;
• generating a graphical user interface that:
• displays the filtered set of service technician schedules, an individual service technician schedule comprising already scheduled service jobs which have reserved time slots;
• visually distinguishes the available time slots that can accommodate the predefined time period required to complete the type of service job included in the new service job from the reserved time slots in individual ones of the plurality of service technician schedules;
• and
• provides a graphical indication of the recommended time slot;
• causing the graphical user interface to be displayed via the scheduler device;
• receiving an input, via the scheduler device, that selects the recommended time slot;
• in response to receiving the input that selects the recommended time slot, switching a format of the geographical user interface to display a service technician schedule for the particular service technician to which the recommended time slot belongs;
• and
• scheduling the appointment for the new service job to the recommended time slot.