US 2025/0094691 A1 · SYSTEM AND METHOD FOR CUSTOMER REVIEW MANAGEMENT

Abstract

A computing system and method enables a business to manage negative and positive reviews of a purchased good or service. An example computing system may be configured to retrieve ratings and reviews relating to the business from a plurality of computing devices deployed within a communication network; extract data from the ratings and reviews; determine a parameter for the business based at least upon the data extracted from the ratings; process the data extracted from the reviews to identify inappropriate content; generate signals to obscure the inappropriate content in the reviews; generate a graphical user interface comprising a display of a listing of the ratings and reviews including the signals obscuring the inappropriate content in the reviews; detect cursor movements on the graphical user interface; and modify the display of the graphical user interface based at least on the cursor movements in relation to the inappropriate content.

Claims20

Dependent claims

A computing server system deployed within a communication network, the computing server system comprising:

a non-transitory computer-readable storage medium storing machine readable instructions;
and
a processor coupled to the non-transitory computer-readable storage medium and configured to execute the machine readable instructions to:
receive a review relating to at least one purchased product or service provided by a user via a first computing device deployed within the communication network;
identify a plurality of parameters relating to the review to calculate a grade for a provider of the at least one purchased product or service;
publish the review and the grade via the communication network;
and
generate a plurality of user interface (UI) elements on a second computing device associated with the provider for responding to the review and the grade, comprising:
obtaining and displaying, via a first UI element, a first textual input received from the second computing device in response to the review and the grade, and
generating, via a second UI element, a secure data connection exclusive to the user to update the review within a selected period of time.

7 more elements

A computer-implemented method, comprising:

receiving, by a processor of a computing server system, a review relating to at least one purchased product or service provided by a user via a first computing device deployed within the communication network;
identifying, by the processor of the computing server system, a plurality of parameters relating to the review to calculate a grade for a provider of the at least one purchased product or service;
publishing, by the processor of the computing server system, the review and the grade via the communication network;
and
generating, by the processor of the computing server system, a plurality of user interface (UI) elements on a second computing device associated with the provider for responding to the review and the grade, comprising:
obtaining and displaying, via a first UI element, a first textual input received from the second computing device in response to the review and the grade, and
generating, via a second UI element, a secure data connection exclusive to the user to update the review within a selected period of time.

4 more elements

Dependencies are inferred from the claim text.

System and method for customer review management

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System and method for customer review management

Life of this patent

Abstract

Claims20