System and method for enhancing the phone call experience using analyzed communication artifacts for emotional state detection

An electronic communication method for audio and/or video call sentiment analysis, the method comprising the steps of:

• using a data-collection engine, collecting user data that includes communication artifacts that are sentiment-based markers;
• storing the user data in one or more searchable databases in communication with the data-collection engine;
• searching, utilizing a search engine in communication with the one or more searchable databases, the one or more searchable databases for the communication artifacts;
• analyzing, utilizing the search engine, the communication artifacts for sentiment to create a sentiment index;
• storing, utilizing the search engine, the sentiment index in a sentiment index database;
• searching and analyzing, using a sentiment engine, the sentiment index databases to determine a sentiment index for a first user participating on an audio and/or video call;
• and
• sending, using a sentiment engine, the sentiment index to a second user participating on the audio and/or video call.

An electronic communication method for audio and/or video call sentiment analysis, the electronic communication method comprising:

• receiving, by a second electronic communication system associated with a second user, an audio and/or video call request from a first electronic communication system associated with a first user;
• determining an amalgamated sentiment index for the first user;
• and
• displaying, on a graphical user interface of the second electronic communication system, the amalgamated sentiment index to the second user to indicate to the second user a disposition of the first user.