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AssigneeInternational Business Machines Corporation
InventorsSudhakar T. Seshagiri, Shwetha Gopalakrishna, Jasbir Jassi, Prasanna Alur Mathada
Estimating the term…
Described are techniques for identifying an optimal AIOps solution for resolving issues. An alert to resolve a software development and/or information technology problem is routed to a secondary responder to handle after a primary responder failed to resolve the alert. Key performance indicators in handling the alert for both the primary and secondary responders may then determined. A determination is then made as to how the secondary responder performed in handling the alert in comparison to the primary responder based on the key performance indicators. The results of such a determination are stored as metadata. Furthermore, the matching portions of the runbooks used by the primary and secondary responders are identified and stored as metadata. The machine learning model is then trained to select the best runbook to be used by the secondary responder to handle future alerts based on the saved metadata and the metadata of the corresponding alerts.
A computer-implemented method for identifying an artificial intelligence for information technology operations (AIOps) solution for resolving issues, the method comprising:
A computer program product for identifying an artificial intelligence for information technology operations (AIOps) solution for resolving issues, the computer program product comprising one or more computer readable storage mediums having program code embodied therewith, the program code comprising programming instructions for:
A system, comprising:
Dependencies are inferred from the claim text.